Ahaya
中文

Terms of Service

Effective: 10 August 2026 Last updated: 25 September 2026

In short. Your content stays yours; we only keep and organise it. Ahaya makes mistakes — check important conclusions against the original. The service is in limited release: we'll do our best, but we don't make unlimited guarantees. The full terms follow.

1. Acceptance

These terms form an agreement between you (or the organisation you represent, “you”) and 2nd Brain Pte Ltd, a company incorporated in Singapore (“we”, “us”), governing use of Ahaya — including the Mac and iPhone apps and the related backend services (together, the “Service”). By using the Service you accept these terms.

If you are using the Service on behalf of a company, team or other organisation, you represent that you have authority to accept these terms for it.

2. The service and its current stage

Ahaya turns the raw records you capture into client profiles, to-dos, follow-up signals and a compliance calendar.

The Service is currently in limited release. Features may change, data structures may be adjusted, and individual capabilities may be withdrawn. We will make reasonable efforts to give notice before material changes, but during limited release the Service is provided as is.

3. Accounts and spaces

  • You register with a valid email address and are responsible for activity under your account.
  • Keep your password safe, and tell us immediately if you suspect unauthorised use.
  • A space is administered by its creator and the administrators they appoint. Administrators can invite and remove members and manage the visibility of shared content. Administrators cannot view records a member has marked private.
  • When a member leaves a space, the records they had shared remain in the space, because those are the team's shared factual basis.

4. Your content

  • Ownership: everything you upload, record, forward or otherwise submit (“Your Content”) belongs to you or the relevant rights holder. We claim no ownership of it.
  • Licence: to provide the Service, you grant us a limited, non-exclusive licence — sublicensable only to the providers listed in section 7 — to store, transmit, process, transcribe, index, retrieve and display Your Content. The licence exists only to provide the Service to you and ends when you delete the content or terminate the Service.
  • Your undertakings: you warrant that you have the right to submit this content, and that submitting and processing it does not infringe third-party rights or breach applicable law — including confidentiality and data protection obligations you owe your own clients.
  • Portability: you can export your account information from the app at any time. Export of all your records is still being built; we'll describe it here once it's available.

5. AI output: she gets things wrong

The summaries Ahaya generates, the tasks she extracts, the profile edits she proposes and the answers she gives are suggestions, not conclusions.

  • She may omit, misread or misattribute information.
  • Her output does not constitute accounting, tax, legal or any other professional advice. Compliance dates, filing obligations and any commitment you make to a client must rest on the source documents and your own professional judgement.
  • The product is designed so that every conclusion links back to the original — please use that before making an important decision.
  • You are responsible for the decisions you make based on the Service's output.

6. Acceptable use

You must not:

  • upload personal data you have no right to process, or material that breaches confidentiality obligations you owe your clients;
  • upload malicious code, or attempt to disrupt, probe or bypass the Service's security;
  • reverse engineer or scrape the Service, bulk-export other people's content, or consume resources excessively by automated means;
  • resell or redistribute the Service, or use it to build a substantially competing product;
  • use the Service for unlawful activity or to store unlawful content.

We may suspend or terminate accounts that breach this section after notice, or immediately where the breach is serious or poses a security risk.

7. Third-party services

The Service depends on several third parties: Google Cloud (hosting), the Google Gemini API (model processing), Apple Push Notification service (reminder delivery), and any data sources you bind yourself (Google Drive, Gmail, Lark mail, IMAP mailboxes and similar). Their availability is outside our control, and their handling of your data is described in our Privacy Policy and in their own terms.

8. Fees

Commercial terms during the current limited release are agreed separately in writing (email included). We will give notice before we begin charging and an opportunity to terminate before billing starts. Unless otherwise agreed in writing, fees paid are non-refundable.

9. Intellectual property

All rights in the Service itself — software, interfaces, design, trade marks and documentation — remain ours. These terms transfer none of those rights and grant only a limited, non-exclusive, non-transferable right to use the Service in accordance with them.

10. Availability and changes

We work to keep the Service available but do not promise uninterrupted operation. We will try to announce planned maintenance in advance. We may add, modify or discontinue features; where a change materially reduces the Service, we will give reasonable prior notice.

11. Term and termination

  • You may stop using the Service at any time and request account deletion (see Privacy Policy, section 9).
  • We may terminate or suspend the Service after notice if you materially breach these terms.
  • After termination we'll give you a reasonable period to export your account information (and your records, once full export is available), then delete it as described in the Privacy Policy.
  • Provisions that by their nature should survive (ownership, disclaimers, limitation of liability, governing law) continue after termination.

12. Disclaimer

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, error-free or that its output will be accurate.

13. Limitation of liability

To the maximum extent permitted by law:

  • we are not liable for indirect, incidental, special, punitive or consequential loss, including lost profits, business interruption, loss of goodwill or loss of data;
  • our total aggregate liability under these terms will not exceed the fees you actually paid us for the Service in the twelve (12) months before the event giving rise to the claim, or SGD 100 if you have paid nothing.

Nothing here excludes liability that cannot be excluded by law, such as fraud or death or personal injury caused by negligence.

14. Indemnity

You will indemnify us against reasonable losses, liabilities and costs arising from third-party claims caused by Your Content, your breach of these terms, or your breach of applicable law.

15. Governing law and disputes

These terms are governed by the laws of the Republic of Singapore, without regard to its conflict of laws rules. Any dispute arising out of or in connection with these terms will first be discussed in good faith; failing resolution, it is subject to the exclusive jurisdiction of the courts of Singapore.

16. General

  • Entire agreement: these terms together with the Privacy Policy are the entire agreement between us regarding the Service.
  • Severability: if a provision is invalid, the rest remains in force.
  • No waiver: not exercising a right is not a waiver of it.
  • Assignment: you may not assign these terms without our written consent; we may assign them as part of a reorganisation or transfer of assets.
  • Third-party rights: except as expressly stated, no one who is not a party to this agreement has rights under the Contracts (Rights of Third Parties) Act.
  • Changes: when we update these terms we change the date at the top of this page, and we give separate notice of material changes. Continuing to use the Service after a change takes effect means you accept it.

17. Contact

2nd Brain Pte Ltd, Singapore
[email protected]